Real replies, usually within a day.
Best for bugs, questions, refunds, and feature ideas.
Common questions about purchase, restore, formats, and privacy.
Almost always a quick fix:
If Restore says "No previous purchase found," confirm you're signed into the same Apple ID that made the purchase: Settings → [Your Name] → Media & Purchases. Family Sharing purchases also restore — make sure the family organizer's Apple ID is active.
This usually means iOS can't reach Apple's purchase servers. Try these in order:
A handful of files are malformed in ways that defeat the renderer. Try:
If a file you believe is valid still won't open, email it to [email protected] and we'll add support if possible.
MapYourReader stores notes locally on the device — there's no cloud backup (this is the privacy tradeoff). Notes can disappear if:
Export notes regularly via the Notes tab → share icon → Export, especially before uninstalling or wiping a device. Cloud sync is on the roadmap.
iPhone and iPad running iOS 15 or later. The app is universal, so a single purchase works on every device signed into your Apple ID.
Not yet. The current release is iOS-only. An Android port is being considered for 2026 timeline; a Mac (Catalyst) build is more likely sooner since it runs on the same codebase. Email [email protected] to be notified.
Correct. No analytics SDK, no advertising SDK, no crash reporter, no account system. Verify it yourself in iOS Settings → Privacy & Security → App Privacy Report after using the app. Read the full privacy policy.
Free tier: Read up to 3 files at a time, every supported format, all themes, all reading features.
Premium ($11 one-time): Unlimited library, bulk folder import preserving nested structure, premium app icon, every future feature included.
Premium is a non-consumable in-app purchase — pay once, keep forever. No subscription. No recurring charge.
Premium is a one-time purchase, not a subscription, so there's nothing to cancel — the entitlement just stays with your Apple ID.
For a refund: refunds are processed by Apple, not by us. Go to reportaproblem.apple.com, sign in, find your MapYourReader Premium purchase, and request a refund. Apple typically responds within 48 hours. We have no influence over Apple's refund decisions, but we won't dispute one — if MapYourReader isn't right for you, you should get your money back.
Yes. Install on as many iPhones/iPads as you like — Premium follows your Apple ID. Tap Restore Purchase on each new device to activate it.
Note: your library (files, notes, highlights) does not sync between devices automatically. The same files have to be imported on each device. Cross-device sync is on the roadmap with end-to-end encryption.
Family Sharing for the Premium purchase is currently turned off. If this is important to you, email us and we'll enable it.
Open the Notes tab at the bottom of the app → tap the share icon (top right) → choose Export. You'll get a plain-text or Markdown file with all your highlights and notes, organized by source document with timestamps. Send it via the iOS share sheet to email, AirDrop, Files, or any other app.
Yes, with Premium. Tap + in the library → Add a folder. Pick any folder from Files, iCloud Drive, Google Drive, Dropbox, OneDrive, or any other provider exposed through the iOS Files app. MapYourReader walks the entire folder tree, imports every supported file, and preserves the folder hierarchy.
Open the paywall, tap Restore Purchase. If you're signed into the same Apple ID, your Premium will be restored within seconds. If Apple says no purchase is found and you're certain you bought it, email [email protected] with your purchase receipt and we'll help sort it out.
Email [email protected] with:
Real replies, usually within a day.
Same address: [email protected]. MapYourReader is built by one person who reads every email. The most-requested features get prioritized for upcoming releases.